Our Fundraising Standards

Leicestershire and Rutland Wildlife Trust is registered with the Fundraising Regulator and is committed to the highest standards in fundraising practice.

Contacting our members

We currently send:

  • a membership magazine three times a year which may contain an appeal or ask for donations
  • a regular emailed newsletter (to those who have signed up for it) which may also contain details of current appeals
  • periodic appeals by separate mailing

A typical member may be contacted once every 3-5 years and asked to upgrade their subscription.

We value our members and the relationship we have with them. New members receive a ‘welcome call’ during their first few months of membership to ensure they are happy. As we value this relationship so highly we do not sell or exchange membership / supporter data to third parties.

Our Fundraising Promise 

We Are Committed to the Highest Standards

  • We do all we can to ensure that fundraisers, volunteers and fundraising contractors working with us to raise funds comply with the Fundraising Regulator Code of Fundraising Practice and all relevant legislation

 We Are Honest and Open

  • We tell the truth and do not exaggerate
  • We answer all reasonable questions about our fundraising activities and costs. Please contact us, visit our website or see our Annual Report if you require further details 

 We Are Clear

  • We are clear about who we are, what we do and how your donation is used
  • Where we have a promotional agreement with a commercial company, we make clear how much of the purchase price we receive
  • We give a clear explanation of how you can make a donation and amend a regular commitment

 We Are Respectful

  • We respect the rights, dignities and privacy of our supporters
  • We will not put undue pressure on you to make a donation and if you do not want to give or wish to cease giving, we will respect your decision
  • If you tell us that you don’t want us to contact you in a particular way we will not do so

 We Are Fair and Reasonable

  • We take care not to use any images or words that may cause unjustifiable distress or offence
  • We take care not to cause unreasonable nuisance or disruption

 We Are Accountable

  • If you are unhappy with anything we’ve done whilst fundraising, you can contact us to make a complaint
  • We have a complaints procedure, a copy of which is available on request. If we cannot resolve your complaint, we accept the authority of the Fundraising Regulator to make a final adjudication 

The Leicestershire and Rutland Wildlife Trust is registered with the Fundraising Regulator